Terms of Service

These Terms of Service ("Terms") are an agreement between you and Brandon Diaz LLC, an Oregon limited liability company ("Myrlo," "we," "us"). They cover your use of the Myrlo website and web app at myrlo.app, the Myrlo iOS app, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you don't agree, don't use Myrlo.

Please read section 14 carefully. It requires most disputes to be resolved through binding individual arbitration and waives class actions, unless you opt out.

1. What Myrlo is

Myrlo is an AI interactive-fiction and roleplay platform. You build continuous Lives inside fictional worlds, meet Characters, and play Stories. Story text and images are generated by artificial intelligence. Myrlo is for entertainment and creative expression. It isn't a source of facts, advice, or professional services.

Myrlo is available on the web (myrlo.app) and on iOS. Android is coming soon.

2. Eligibility: 18+ only

You must be at least 18 years old, or the age of majority where you live if that's higher, to use Myrlo. By using Myrlo, you confirm that you meet this requirement and that viewing mature fictional content is legal where you are. Myrlo includes mature content. It has no under-18 accounts and no parental controls, and the iOS app is rated 18+ on the App Store. We'll terminate accounts we believe belong to minors.

3. Your account

• Sign in with an email one-time code or Sign in with Apple. Keep access to your email and Apple ID secure. You're responsible for all activity on your account.
• Give accurate information and don't impersonate anyone. Usernames are public and must follow the Community Guidelines.
• Don't sell, transfer, or share your account.
• You can delete your account at any time in Settings. Support can't delete accounts for you. Deletion is permanent. You can export authored worlds, characters, and stories from Settings or an item's Export menu before you delete. Deleting your account also deletes the Stories and Characters you created (see section 5 and the Privacy Policy).

4. Premium, Fragments, tips, and purchases

Free use. Basic roleplay is free for signed-in users. We may set reasonable limits to protect the Service, such as rate limits or slower processing when demand is high.

Premium. Premium is an optional paid subscription that adds things like more story context and memory, more daily Fragments, premium narration models, and priority processing. Subscription options, features, and prices are shown in the app when you buy, and they may change.

• Where you buy: On iOS, Premium is sold through Apple's App Store. On the web, it's sold through RevenueCat Web Billing, with payments processed by Stripe.
• Auto-renewal: Your subscription renews automatically at the end of each billing period until you cancel.
• Cancelling: Cancel through the store you used: your Apple subscription settings on iOS, or your web billing account management page on the web. Cancellation takes effect at the end of the current billing period. Deleting your Myrlo account doesn't cancel your subscription.
• Refunds: Apple handles refunds for App Store purchases under its policies. You can cancel a web subscription anytime; cancellation takes effect at the end of the current billing period. We give refunds where the law requires them, including EU/UK withdrawal rights where they apply. Otherwise, refunds are at our discretion; request one through myrlo.app/contact.
• If a refund or chargeback reverses a purchase, we may remove the benefits that came with it.

Fragments. Fragments are an in-app currency for extras, such as images, some premium model turns, and certain story actions. Your Lives and Stories don't need Fragments for basic play. You can get Fragments through a daily allowance (larger with Premium), Contracts, optional rewarded ads on iOS, promotions, tips from other players, and purchases, if offered. Fragments:

• give you a limited license to use features in Myrlo. They aren't money or property, have no cash value, and can't be redeemed for cash;
• can't be sold, traded, or transferred except through features we provide, like tipping;
• have daily grants and balance caps that we set and may change;
• may be adjusted or removed if they came from errors, fraud, abuse, or refunded purchases, or if your account is terminated.

Unused Fragments aren't refundable except where the law requires. Current amounts are shown in the app.

Tips. You can tip creators with Fragments. A tip transfers Fragments from your balance to the creator's balance within Myrlo. Tips have no cash value, can't be reversed except at our discretion, and don't result in any payout to creators.

Rewarded ads (iOS). The iOS app offers optional ads, provided by Google AdMob, that you can watch for a reward. We don't control ad content. See the Privacy Policy for your personalized-ads choices.

5. Your content

"Your Content" is anything you submit to Myrlo. That includes your chat messages, personas, the story output generated in your own Lives, and the Stories, Characters, Pathways, Qualities, library entries, usernames, and reports you create.

You own Your Content, including your inputs and the story output from your own Lives, subject to the rights of others described below.

License to Myrlo. You give Myrlo a worldwide, non-exclusive, royalty-free license to host, store, copy, process, adapt, display, distribute, and create derivative works of Your Content. We use it to operate, provide, improve, and protect the Service, which includes sending Your Content to our AI and infrastructure providers as described in the Privacy Policy. We may also feature Your Content, such as published Stories and Characters, in our promotion and marketing of Myrlo. This license lasts until you delete Your Content. It doesn't cover backup copies kept for a limited time, or anything we need to keep for safety, fraud-prevention, or legal reasons.

Published content. When you publish a Story, Character, Pathway, or Quality, other users can view it, play it, and use it in their own Lives. That includes having the AI adapt, continue, and connect it with other content in the same world. Published content may be reviewed before or after it goes live. We may decline, unpublish, or remove it at our discretion.

Creating in worlds. You can create Stories and Characters set in any published world, and Stories in any public world or in private worlds you own. Worlds owned by Myrlo, and all Myrlo Content in them, remain Myrlo's intellectual property. You own your contributions, subject to the rights in the underlying world, and they're covered by the license above.

Content may become unavailable. Content from other players can be removed at any time, for example if its creator deletes it or deletes their account, or if we remove it. When that happens, any Life of yours that depends on it may stop loading, and you'll be asked to remove it. Your own published content works the same way: if you delete it or your account, other players' Lives that use it will stop working.

Private chats. Your private chats aren't published. Other players and creators can't see them. Staff may review them for safety, moderation, legal, or support reasons, as described in the Privacy Policy.

Your promises. You confirm that you have the rights needed for Your Content, and that it doesn't infringe anyone's rights or break the law or our Community Guidelines.

6. AI-generated output

Story text, images, and other material the AI generates ("Output") are created automatically. Output can be inaccurate, repetitive, inconsistent, offensive, or unexpected, and other users may receive similar Output. Output doesn't reflect Myrlo's views. Don't rely on it for factual, medical, legal, financial, or other advice, and don't treat AI characters as real people. Output may not be protected by copyright, and Output based on other creators' content or on Myrlo's worlds remains subject to their rights.

7. Community Guidelines

You must follow our Community Guidelines at myrlo.app/content. They explain what's allowed on Myrlo, including in private play and in published content, and they're part of these Terms. Don't create, publish, or share content that violates the Guidelines or the law. We may remove content, and suspend or terminate accounts, that violate them (see section 8). We may report illegal content, including child sexual abuse material, to law enforcement.

You also agree not to:

• break the law or help anyone else break it;
• try to get around safety systems, moderation, filters, or rate limits, including prompt-injection or "jailbreak" attempts;
• scrape, copy, or bulk-download the Service or its content, or access it by automated means except through features we provide;
• reverse engineer the Service, test its vulnerabilities, or interfere with how it works;
• access other people's accounts or data;
• use published content, usernames, or reports to harass or target anyone, or abuse reporting tools;
• use the Service or its Output to build or train competing AI models;
• misuse Fragments, tips, rewards, referrals, or promotions, including by exploiting bugs.

Reporting. Use the in-app Report button on a World, Story, or Character. For anything else, use myrlo.app/contact.

8. Moderation, suspension, and termination

We enforce these Terms with automated tools and human review. This includes moderation checks on AI requests, prompt-injection filtering, user reports, and review of published content. We may remove content, restrict features, remove Fragments or benefits obtained through abuse, suspend your account, or terminate it. We may do this with or without notice if we reasonably believe you've violated these Terms or the Community Guidelines, created risk or legal exposure for us or others, or if the law requires it. We may report illegal content to law enforcement.

If you think we made a mistake, you can appeal through myrlo.app/contact.

If we terminate your account for a violation, you won't receive a refund of prepaid subscription time, purchases, or Fragments, except where the law requires one. You can stop using Myrlo at any time and delete your account in Settings.

9. Myrlo's intellectual property

The Service belongs to Myrlo and its licensors. That includes its software, design, and branding; the Myrlo name and logos; and the worlds, characters, stories, and other content Myrlo creates ("Myrlo Content"). We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service as these Terms allow. You get no other rights in Myrlo Content.

Copyright and IP complaints. If you believe content on Myrlo infringes your copyright or other intellectual property rights, contact us through myrlo.app/contact. Include:

• your contact information;
• a description of the work or right you believe is infringed;
• where the content is on Myrlo;
• a statement that you have a good-faith belief the use isn't authorized;
• a statement that your notice is accurate and that you're the rights holder or authorized to act for them.

We'll review notices and may remove content and terminate repeat infringers.

10. Third-party services and Apple terms

Myrlo relies on third parties, including Apple, RevenueCat, Stripe, Google AdMob, AI model providers, and Discord for our community server. Their own terms and policies apply when you use their services, and we aren't responsible for them.

iOS users. If you downloaded Myrlo from Apple's App Store, Apple's standard Licensed Application End User License Agreement (Apple Standard EULA) is incorporated into these Terms by reference. You agree that these Terms are between you and Myrlo only, not Apple, and that:

• Apple has no obligation to provide maintenance or support for the app;
• Apple isn't responsible for any product warranties, claims, or third-party IP claims related to the app, except that if the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any);
• you aren't located in a country subject to a US Government embargo, or on any US Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If these Terms conflict with Apple's standard EULA, these Terms control to the extent Apple allows.

11. Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DON'T WARRANT THAT CONTENT OR PROGRESS (INCLUDING LIVES, MEMORY, FRAGMENTS, OR CONTENT CREATED BY OTHERS) WILL BE PRESERVED OR STAY AVAILABLE, OR THAT OUTPUT WILL BE APPROPRIATE OR ACCURATE. Some jurisdictions don't allow certain disclaimers, so some of these may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MYRLO AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR CONTENT, ARISING FROM OR RELATED TO THE SERVICE, OUTPUT, OTHER USERS' CONDUCT OR CONTENT, OR THIRD-PARTY SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) US $100 OR (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Nothing in these Terms limits liability that can't be limited by law.

13. Indemnity

To the extent the law allows, you agree to defend and indemnify Myrlo against claims, losses, and expenses (including reasonable legal fees) arising from Your Content, your misuse of the Service, or your violation of these Terms or the law.

14. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-law rules. The Federal Arbitration Act governs this arbitration agreement.

Informal resolution first. Before filing a claim, you agree to contact us through myrlo.app/contact and describe the dispute, and we agree to try to resolve it with you informally for at least 30 days.

Binding individual arbitration. Any dispute that isn't resolved informally will be resolved by binding arbitration on an individual basis, not in court. The American Arbitration Association (AAA) will administer it under its Consumer Arbitration Rules. The arbitrator may award the same individual relief a court could. Unless you and we agree otherwise, the arbitration will take place in Oregon, or by video or written submissions. Fees are governed by the AAA rules.

Class-action waiver. You and Myrlo may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or award class-wide relief.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies. Either party may also go to court for injunctive relief to stop infringement or misuse of intellectual property.

Opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms. To opt out, send us a message through myrlo.app/contact that says you're opting out of arbitration and includes the email address on your account. If you opt out, the rest of these Terms still apply.

Venue. Any dispute not subject to arbitration (including if you opt out) will be brought only in the state or federal courts located in Oregon, and you and we consent to their jurisdiction.

If the class-action waiver is found unenforceable for any claim, that claim will proceed in court, not in arbitration.

15. Changes

We may change the Service at any time, including adding, changing, or removing features, models, prices, or Fragment amounts. We may also update these Terms. If a change is material, we'll give reasonable notice in the app or by email before it takes effect (we aim for 30 days where practical). If you keep using Myrlo after the change takes effect, you accept the updated Terms.

16. General

These Terms, together with the Privacy Policy and Community Guidelines, are the entire agreement between you and Myrlo about the Service. If any part is found unenforceable, the rest stays in effect. If we don't enforce a provision, that isn't a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets. Provisions that should logically survive termination will survive, including sections 4 (Fragments), 5, 6, 9, and 11–14.

17. Contact

For questions about these Terms, use the support form at myrlo.app/contact, also linked in the app. Community: myrlo.app/discord. Community Guidelines: myrlo.app/content.