Help Common problems

Slow mode

Sometimes Myrlo answers more slowly than usual. That can feel like the app is stuck when it’s only waiting on the next reply.

What slow mode is

On free accounts, Myrlo may add a short delay before a reply when you send a lot of messages in a short period of time, or the service is under heavy strain. That’s slow mode — a paced response, not a broken scene.

Premium skips slow mode (no added delay) and also gets priority in the job queue, so your turns tend to start sooner when the service is busy.

Premium is optional. See Free vs subscription and Can I play Myrlo for free?.

Other reasons a reply feels slow

  • High demand on the service

  • A heavier model (Atlas or Horizon can take longer than Vector)

  • A weak or intermittent network

  • Device under load (other apps, low power mode)

What you can try

  1. Wait through the current reply before tapping again.

  2. If you’re choosing models in-scene, try a lighter option (for example Vector) for a stretch, then switch back. See How do I change models?.

You vs an outage

  • Just you / one scene — Network, device, model choice, or free-tier slow mode is the likely path.

  • Everyone / many scenes failing — Check Discord and social for updates, then How do I contact support? if it doesn’t clear.

Also see Why isn’t the AI responding? and App won’t load.

Still need a hand?

Tell our support team what happened and we’ll help you find your way back.